Assistant Human Resource Manager in Kingston at IBEX

Date Posted: 11/19/2020

Job Snapshot

Job Description


The Assistant Human Resources Manager partners with site management to provide a broad range of services to the employees of ibex.   This role supports best practices in all areas of human resources, including but not limited to: benefit administration, compensation, legal compliance, safety, employee relations, performance management, retention, training/development, and general management practices. 



  • Interacts with Exempt and Non-Exempt employees (Operations, Training, Recruitment, Quality Assurance, Information Technology, Workforce, etc.) on a daily basis to ensure a successful partnership with all functions as it relates to Human Resources concerns.
  • Assists Operations in ensuring safety policies and procedures are in place to ensure and safe work environment and assists in the facilitation of a safety committee according to designated guidelines.
  • Completes, manages and submits reports, summaries and documented metrics as directed by Human Resources Management.
  • Responsible for the completion of New Hire Orientation (NEO) and all associated documentation, for all new employees.
  • Partners with site management to ensure consistent administration of compensation items affecting the employee population such as new hires, promotions, transfers, demotions and terminations.
  • Directs all employees to a supervisor and/or trainer when approached about any payroll concerns and assists in the escalation of such.
  • Consults with managers and supervisors on employee relation issues while consistently adhering to all company policies and procedures.
  • Utilizes detailed and accurate documentation practices in handling all employee relations matters.
  • Assists Operations in coordinating employee activities, special events/programs which develop teamwork, aid in retention, and creates a positive work environment.
  • Provides employees with an opportunity to address work-related problems in a discriminatory free and confidential environment, and serves as lead in conducting thorough and documented investigations of all employee concerns.
  • Coaches site management on the importance of consistency and compliance with company policies and applicable laws and regulations.
  • Aids in the development of and maintains human resources forms to ensure consistent record keeping and data management for the HR function.
  • Provides coaching and direction to managers in all coaching to success efforts including but not limited to verbal conversations, corrective actions and separation of employment practices.
  • Participates in staff meetings on weekly/monthly basis and ensures transparent and accurate distribution of all HR related communication.
  • Designs and implements training and development opportunities specifically related to human resources topics as requested by the Site Director or senior management.
  • Partners with the Recruiting function to ensure legal compliance in all hiring practices
  • Oversees all administrative tasks related to the HR function including but not limited to HRIS and data entry, and maintenance of employee files.

Job Requirements


  • Bachelor’s degree in Human Resources or other related field.
  • 3+ years’ experience in Human Resources.
  • BPO experience preferred.


  • Ability to support the Mission and Core Values of ibex.
  • Highly developed interpersonal, verbal and written communication skills, including outstanding presentation skills.
  • Demonstrated knowledge of Jamaican Labour Laws, regulations and practices.
  • Ability to work in challenging business environment with aggressive targets and timelines.
  • Must be highly organized and detail-oriented with the ability to handle multiple priorities and complete tasks/projects to meet specified deadlines.
  • Must possess a positive, solution-oriented and customer-focused attitude.
  • Ability to interact with all levels of personnel in a diverse workforce.
  • Strong technical aptitude and expertise (Excel, Word, PowerPoint, Learning Management Systems).
  • Ability to build meaningful relationships, influence key stakeholders and drive a cross-function team in an aligned direction.
  • Ability to be flexible and quickly adapt to changing business needs and processes.
  • Ability to motivate and mentor team, presenting new opportunities and challenges for additional development.



This role routinely uses standard office equipment such as computers, phones, photocopiers. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to point, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, and ability to adjust focus.


This is a full time position. Employee must be able to travel up to 25%.



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