Associates (Customer Service Representative) in Mandaluyong at IBEX

Date Posted: 5/28/2021

Job Snapshot

Job Description

• Develop and maintain positive client relations required to ensure superior client satisfaction
• Receive and handle customer calls and email requests for services
• Manage real-time inquires while keeping track of and responding to commitments
• Escalate all disputes or un-satisfied service confirmations in a timely manner
• Remain on the queue and address all requests and customer questions
• Maintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person
• Enter information into our database and ensure consistency and accuracy
• Demonstrate professionalism in communication, relationship development, customer service, etc.
• Foster a positive team environment
• Ensure confidentiality and accuracy of internal and external data

• Shift flexibility may be required

• Perform ad-hoc projects and other duties as assigned

Job Requirements


  • Completed at least 2 year in College or a 2 year Vocational or           Certificate course in any field or finished K-12 Program.
  • With Customer Service backgrounds is a plus.
  • A good working understanding of the basics of Customer Service
  • Above average written English skills
  • Above average oral English skills
  • Able to converse spontaneously and effectively to build customer confidence and rapport,
  • Able to comprehend and follow instructions and procedures, and
  • Able to multi-task (manage both case work and calls)
  • Typing and written English proficiency


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