Back office and Email Customer Service Representative (English Only) in Managua at IBEX

Date Posted: 4/8/2021

Job Snapshot

Job Description

Back office and Email Customer Service Representative

Our Mission at ibex is Your Success!

Ibex is recruiting  Back office and Email Customer Service Representative specifically to answer driver and passenger email inquiries. In addition to a dynamic team environment, you’ll enjoy competitive benefits, generous incentives, and performance-based bonuses!

About ibex:

Ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

Job Responsibilities:

Agents will be expected to provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace of the customer. The preferred persons will be responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.

Additionally, the Back Office and Email Customer Service Representative is expected to:

  • Provide assistance to both driver and passenger
  • When the queue permits, responsibilities include back office work
  • Provide customers with a positive customer service experience
  • Attain or exceed company goals/quotas
  • Adhere to IBEX Nicaragua company policies and work standards


Job Requirements


  • At least 18 years old.
  • NO PREVIOUS WORK EXPERIENCE REQUIRED, although experience working in a BPO company handling non-voice (e-mail / chat) program/campaign is a plus.
  • Willingness to work in shifting schedule, weekends and holidays with dayshifts or even graveyard
  • Proficiency in the English Language - can communicate competently and comfortably in many professional and personal contexts, and can find different ways of formulating what he/she want to express, especially in via email.
  • Strong consultative selling skills. Ability to question and discover client needs.
  • Strong Problem Solving Skills
  • Consultative marketing skills
  • Sounds confident and educated
  • Strong relationship building skills - ability to relate to the prospect and assess needs quickly



  • Strong employee engagement culture
  • Full time, permanent opportunities
  • Career growth, and leadership development programs
  • Paid Training
  • Competitive Salaries
  • Employee Referral Bonus Plan

Ibex is an Equal Opportunity Employer




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