Customer Care Advocate - SEASONAL-TEMP HIRE in Hampton, VA at IBEX

Date Posted: 9/30/2019

Job Snapshot

Job Description

Purchasing Power one of Atlanta’s fastest growing e-retailers is seeking a Customer Care Advocate to join our team. In this role, the selected candidate will utilize their expertise to handle Purchasing Power’s highest level of service issues to ensure our escalations are resolved in an efficient and timely manner

This individual may be required to provide input to or participate in various projects and will perform other duties as requested.

 

KEY RESPONSIBILITIES

  • Effectively assist customer questions/concerns via phone and CRM accurately and in a timely manner by using appropriate resources to assess situations and create correct resolutions.
  • Actively Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Establish and maintain positive working relationships with agents, peers, management, coworkers and partners
  • Handle escalated calls and assist in conflict resolution
  • Assist in identifying service problems and assisting with root cause

Job Requirements

QUALIFICATIONS

  • Customer focused with the ability to work effectively and professionally with both internal and external customers
  • Ability to perform work activities requiring instructing, persuading or speaking with customers
  • Critical thinking skills for situational analysis and risk mitigation
  • Ability to maintain professionalism without disruption to the operation, employees, or customers
  • Track record of exhibiting good judgment, common sense and outstanding analytical and problem-solving skills
  • Ability to assess the customer and adjust communication style accordingly
  • Proficient in Microsoft Office Suite
  • Excellent interpersonal skills
  • Must be self-motivated with strong problem-solving skills
  • Ability to work in high pressure environment with deadlines
  • Strong organization skills with attention to detail
  • Ability to effectively multi-task, meet timely deadlines, and adapt to changes
  • Ability to identify business inconsistencies and/or red flags
  • Strong written and verbal communication skills

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