Customer Service Agent-Work From Home in Portmore at IBEX

Work From Home Customer Service Agents must meet the following requirements;

• Must have a smartphone (IOS- 12.0 and above; Android-8.0 and above)
• Must have free space in Smart Phone to install DUO application
• Must have internet Speed of 10Mpbs or more. A speed test confirmation is required.
• Must live within the ibex staff bus drop-off zone for PC deployment.
• Must have the internet at the address they will be working from
• Must have a quiet place to work
• Must have an internet port where the Company's equipment will be installed.

Responsibilities:

• Manage incoming calls from customers.
• Assess customer’s needs and guide the customer accordingly.
• Maintains acceptable call lengths while remaining friendly, informative, and helpful.
• Maintains productivity and quality standards.
• Demonstrates an appropriate sense of urgency for customer responses.
• Escalates customer issues appropriately and correctly.
• Demonstrates timely accurate and professional customer service.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates knowledge and use of departmental resources, policies, and procedures.
• All other duties as assigned.