Overview:
CSAs respond to inbound customer inquiries, use a wide variety of cloud-based tools to navigate customer accounts, research and review policies, and clearly communicate effective and helpful solutions.
Requirements/Responsibilities:
- Manage incoming calls from customers.
- Assess customer’s needs and guide the customer accordingly.
- Maintains acceptable call lengths while remaining friendly, informative, and helpful.
- Maintains productivity and quality standards.
- Demonstrates an appropriate sense of urgency for customer responses.
- Escalates customer issues appropriately and correctly.
- Demonstrates timely accurate and professional customer service.
- Maintains a positive and professional demeanor and portrays the company in a positive light.
- Demonstrates knowledge and use of departmental resources, policies, and procedures.
- All other duties as assigned.