Customer Service Agent in Portmore at IBEX

Overview:

CSAs respond to inbound customer inquiries, use a wide variety of cloud-based tools to navigate customer accounts, research and review policies, and clearly communicate effective and helpful solutions.

Requirements/Responsibilities:

• Manage incoming calls from customers.
• Assess customer’s needs and guide the customer accordingly.
• Maintains acceptable call lengths while remaining friendly, informative, and helpful.
• Maintains productivity and quality standards.
• Demonstrates an appropriate sense of urgency for customer responses.
• Escalates customer issues appropriately and correctly.
• Demonstrates timely accurate and professional customer service.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates knowledge and use of departmental resources, policies, and procedures.
• All other duties as assigned.