Customer Service Representative (English Only) in Managua at IBEX

Date Posted: 6/8/2021

Job Snapshot

Job Description

Our Mission at ibex is Your Success!

Ibex is recruiting customer service respresentative for our upcoming training classes. In addition to a dynamic team environment, you’ll enjoy competitive benefits, generous incentives, and performance-based bonuses!

About ibex:

Ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.


Our customer service advisors perform the following tasks:

• Carefully listen to and understand customer issues
• Probe and isolate issue causes
• Utilize available resources to identify appropriate solutions for customers
• Explain product features and benefits, answering questions and setting proper expectations for customer inquiries
• Ensure customer satisfaction through effective call resolution
• Identify and escalate emerging product or customer dissatisfaction issues

Job Requirements


• Basic computer skills
• Typing speed of at least 35 words per minute
• Ability to multi-task
• Excellent verbal and written communication skills
• Schedule flexibility


We offer our employees the following comprehensive benefits and incentives plan:

• Free transportation
• Subsidize Meal 
• Paid professional training
• Employee referral bonus plan

Ibex is an Equal Opportunity Employer


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