Customer Service Representative (Money Transfer) in Mandaluyong at IBEX

Date Posted: 11/17/2020

Job Snapshot

Job Description

Responsible for handling requests that facilitate money transfer process. Also required to meet high level of service excellence in responding to customer requests. These requests are primarily received into the center via phone calls.

Responsibilities:
Responsible for ensuring compliance with company systems, processes and procedures
Customer service experience in any of the following industries: retail, hospitality, administration, banking with preference for call center experience
Demonstrated experience in working in a multicultural team
Ability to provide unbiased and accurate feedback in a non-threatening way
Delivering results: Meeting deadlines and targets, demonstrating ability to achieve despite constraints or obstacles
High degree of problem solving & analytical ability
Analyzing and Evaluating: reflects on information, defines the key issues and reaches logical conclusions
Well versed in planning and coordinating and must have an excellent decision making skills
Excellent verbal & written communication with strong customer service ethic
Ability to work with deadlines and manage priorities with high attention to detail

Job Requirements

QUALIFICATIONS:
Highschool graduates are welcome to apply
Applicants must be willing to work in Mandaluyong
Full-Time position(s) available
Must be willing to work in shifting schedule, weekends and holidays
Must have average to good communication skills both written and verbal

Benefits:
HMO on 3rd month plus 2 free dependents (1st dependent on 6th month and 2nd dependent on 1st year)
Career Development, Growth and Promotion.
Competitive Compensation Package

Recruitment Center:
G/F Shaw IT Center, Nueve De Pebrero cor. Shaw Blvd, Mandaluyong City

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