Customer Service Representative in Bend, OR at IBEX

Date Posted: 5/28/2021

Job Snapshot

Job Description

Incentives include: Paid monthly T-Mobile cell service, and premium cable service valued at $200/month.

Various schedule options are available to choose from!

Transition to Work at Home (Optional) after completion of training and 90-day probationary period based on achievement of minimum Customer Care metrics. Training will be located onsite in Bend, OR.


Ibex is growing our premier Telco account, adding 100 more advisors! If you don’t meet all qualifications but have a passion for learning and problem solving, APPLY! We will reach out to you and have an open discussion about this role and how you might fit.

We are currently supporting one of the world’s leading Fortune 50 companies. This role will provide top notch service to Platinum Level clients. This is an inbound customer care program designed to take calls regarding monthly services.

Key Responsibilities:

• Deliver Video Streaming support

• Answer questions regarding their service, and products

• Educate clients on the available bundles, services to ensure they are taking advantage of all offers

• Transfer the call to the appropriate support teams

• Provide billing clarification, and remedy any discrepancies

• Schedule or reschedule a service technician as needed

• Follow call flow guidelines as outlined by the program

• Achieve high customer satisfaction ratings in client surveys

• Closing support tickets in a timely manner and with a satisfactory customer resolution

Job Requirements

What You Will Bring:

• High level understanding of the critical need to deliver superior service

• Ability to keep step with a fast-paced environment and maintain a positive attitude

• Ability to toggle between multiple windows while talking with the client and maintaining composure

• Ability to learn multiple programs, research the issue, and articulate the solution

• Excellent written and verbal communication skills

• Experience providing customer service, face to face or over the phone

• 25 WMP Typing speed

• Must be 18 years or older

• High School Diploma or GED


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