Customer Service & Sales Representatives in Portmore and Kingston at IBEX

Date Posted: 10/13/2019

Job Snapshot

Job Description

This is an exceptional (ground floor) growth and development opportunity for experienced Customer Service & Sales Representatives. Be a pioneer member of the team for this new, Jamaican Business Process Outsourcing (BPO) call center. We are seeking talented Customer Service & Sales talent to assist the company’s leadership team in the delivery of exceptional customer experiences on behalf of our clients.


Duties and Responsibilities:

  • Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
  • Provide exceptional service to customers during each interaction
  • Address customer concerns and inquiries
  • Assist in the sale of new client products and services to customers and/or provide up-sell of products and services as required by company standard operating procedures
  • Engage customers in discovery dialogue designed to determine needs.
  • Provide solutions to customers that include the sale of client products and services addressing customer needs
  • Adhere to all company guidelines regarding the delivery of service and sales to customers
  • Escalate problematic customer issues to management according to standard operating procedures
  • Properly document each customer interaction according to company standard operating procedures
  • Maintain an excellent on-time attendance record (schedule adherence)
  • Adhere to company quality assurance guidelines and standard operating procedures
  • Act with the highest levels of integrity and professionalism in each customer interaction

Job Requirements


  • 1+ years of sales & service experience in a call center or similar business environment
  • Excellent written and verbal communication skills
  • Exhibit exceptional phone etiquette and professionalism
  • Proficiency in Microsoft Office Products (Word, Excel, PowerPoint, etc.) and other computer based systems


Note: Please submit detailed work history (CV), including compensation history.


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