Customer Service - Tech Support in New Braunfels, TX at IBEX

Date Posted: 7/30/2020

Job Snapshot

Job Description

Our Mission at ibex is Your Success!

Do you enjoy interacting with people? Are you a natural problem-solver? Does working with technology excite you?! If this is YOU, come be a part of our growing ibex technical support team! 

ibex is recruiting customer service representatives for technical support, for our upcoming training classes. In addition to a dynamic team environment, you’ll enjoy competitive benefits, generous incentives, and performance-based bonuses!

About ibex:


ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

 

About the Job:

  • Answers customer/client requests or inquiries concerning services and products and reports problem areas.
  • Utilizes various systems and tools to initiate to assist and service customers.
  • Continually maintain working knowledge of all company products, services and promotions.
  • Make recommendations according to customer's needs.
  • Utilize operational systems to process purchases of all products and services.
  • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
  • Troubleshoots and resolves customer impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, and provisioning. (Note: The skill and knowledge required will change with technology and application innovations.)
  • Provides support for products and services offered by the Company.
  • Assists customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of Client provided software & applications.

Job Requirements

REQUIREMENTS:

  • Excellent customer service skills
  • Strong Analytical Skills
  • Strong Reading and Comprehension Skills
  • Minimum 6 months’ Customer Service Experience is required
  • Typing Speed of minimum 30 wpm
  • Must be able to multi-task
  • Knowledge of Android Devices and Cell phones
  • Previous Technical Experience and technical knowledge is strongly recommended
  • Demonstrates clear and polite written and oral communication
  • Escalates customer issues appropriately and correctly

Benefits:

We offer our employees the following comprehensive benefits and incentives plan:

• Medical, Dental and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Paid professional training
• Employee referral bonus plan

ibex is an Equal Opportunity Employer