Customer Service (Technical Support) in Charleston, WV at IBEX

Date Posted: 9/2/2020

Job Snapshot

Job Description

Our Mission at ibex is Your Success!

Do you enjoy interacting with people? Are you a natural problem-solver? Does working with technology excite you?! If this is YOU, come be a part of our growing ibex technical support and customer care team! ibex is recruiting customer service representatives for technical support, for our upcoming training classes. In addition to a dynamic team environment, you’ll enjoy competitive benefits, generous incentives, and performance-based bonuses!

Apply now to start the conversation and join IBEX!

About ibex:

ibex works with some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for our customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 22,000 employees.

Responsibilities:

We are looking for people who truly care for our customers. Our customer service representatives use their people skills and genuine service mindset to perform the following tasks:

  • Carefully listen to and understand customer technical issues
  • Respond to and interact with our customers in a polite and professional manner
  • Probe and isolate issue causes
  • Utilize available resources to identify appropriate solutions for customers
  • Explain product features and benefits, answering questions and setting proper expectations for customer inquiries
  • Ensure customer satisfaction through effective call resolution
  • Provide the best customer care service through empathy, listening, and follow through to one call resolution
  • Identify and escalate emerging product or customer dissatisfaction issues

These positions are full-time, 40 hours per week. We are seeking candidates to fill a variety of schedules including days, nights and weekends. ibex sets every candidate up for success by offering a minimum of three weeks of paid professional training.

Job Requirements

Requirements of the position include:

  • High school diploma or the equivalent
  • 18 years of age or older
  • Basic computer navigation and technical skills
  • Advanced problem-solving skills
  • Typing proficiency of at least 25 words per minute
  • Ability to multi-task
  • Excellent interpersonal and communication skills
  • Company drug screen and background check are required

Paid Training

Pay ranges from $11-$15/hr based on tenure

Benefits:

We offer our employees the following comprehensive benefits and incentives plan:

  • Medical, Dental and Vision Insurance
  • 401(k) with company match
  • Paid Time Off
  • Paid professional training
  • Employee referral bonus plan

ibex is an equal opportunity employer

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