Customer Service in Portland, OR at IBEX

Date Posted: 6/7/2021

Job Snapshot

Job Description

We are currently offering Work at Home positions. Must be located within Central Oregon. Apply now to start the conversation and join IBEX!

Ibex is Urgently Hiring to fill increased need during the COVID outbreak. We are taking extra precautions to keep our candidates and employees safe and healthy. We are offering phone interviews as needed and will continue to make your safety our paramount concern.

Our Mission at ibex is Your Success!

Paid Training $14.00/hr, $14.50 after training, plus opportunity for sales incentives and bonuses.

ibex is recruiting customer service advisors for our upcoming training classes. In addition to a dynamic team environment, you’ll enjoy competitive benefits, generous incentives, and performance-based bonuses!

About ibex:

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.


Residential Sales & Service Consultants (RSSC) are responsible for creating an outstanding experience at every interaction for both new and existing residential customers. The RSSC uses superior product knowledge and a passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a fast paced and energetic environment.

General Duties

Duties include, but are not limited to, the following:

  • Selling and/or saving Frontier products and services. Negotiating service order requests from customers for installation, change or removal of telephone, data, and related services.
  • Ability to deal with customers patiently, tactfully and efficiently by presenting services to the customer for save and sales opportunities, and completing save/service order activity in an accurate and timely manner.
  • Accurately computing and quoting customer monthly charges, non-recurring charges, adjustments and balances. Must be able to provide flexible options to the customer based on product and service needs.
  • Full range of billing and collections duties. Discuss billing inquiries. Utilizes billing system to assist customers in a wide range of billing transactions.
  • Full range of repair resolution duties. Interfacing with customers regarding (and performing work associated with) pending orders, repair requirements and repair resolution.


Job Requirements

Basic Qualifications

  • 1-2 years of sales experience in a call center environment with proven results
  • Must be able to work anytime during the centers hours of operation.
  • Experience in a customer focused role required
  • Outstanding communication and listening skills
  • Work independently and make solid decisions
  • Energetic
  • Professional
  • High School degree or equivalent
  • History of excellent work attendance
  • Basic math skills, data entry skills and sales aptitude

Required Experience And Minimum Requirements:

  • High school diploma or the equivalent.
  • Basic computer skills.
  • Typing speed of at least 25 words per minute.
  • Ability to multi-task.
  • Excellent verbal and written communication skills.
  • Background and drug screens are required for this position.

ibex is an Equal Opportunity Employer


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