H R Generalist in Kingston at IBEX

Date Posted: 11/20/2020

Job Snapshot

Job Description

Human Resources Generalist and Business Partner:

Serves as HR Generalist and Business Partner to managers and employees in a fast-paced, dynamic environment for a leading business process outsourcer with over 600 employees located in Hampton, VA. May primarily support a specific client group providing guidance and support to management and employees on HR issues, but supports the overall site in ensuring positive employee relations and general administration of HR policies and procedures. Partners with Recruiting, Training and Operations teams supporting on-boarding new employees and administering policies and procedures to aid in the overall success of employees. Administers overall HR programs related to the employee lifecycle including orientation, leave management, workplace safety, benefits, compensation, performance management, HRIS and employee records, and ensures legal compliance. Supports HR related training and development for management. Collaborates with managers and supports initiatives related to employee satisfaction, engagement and retention. Trains employee on New Hire Orientation, Harassment and other HR topics as required

Job Requirements


• Bachelor’s degree required in Human Resources, Psychology, Business or related area strongly preferred.
• Two years’ experience in Human Resources focused on employee relations and administration of multiple HR disciplines
• PHR or SPHR a plus
• Service oriented with strong relationship building skills; positive interpersonal skills
• Experience and ability to thrive in a fast paced environment; Call Center experience preferred.
• Demonstrated strong knowledge of Human Resources, including, but not limited to, federal and state regulatory information, EEOC, UC, FMLA, OHSA, FLSA, Workers Compensation, general compensation and benefits, performance management, HR policy administration, employee recordkeeping/HRIS and employee related programs; ability to ensure legal compliance
• Strong verbal and written communication skills with ability to write and deliver business communications and presentations clearly, effectively and with good grammar. Attention to details and ability to competently document HR related items a must
• Collaborative HR Manager with demonstrated ability to deliver training, guidance and advice to managers and employees and ensure compliance with policies, programs and processes
• Skilled in employee relations; strong attention to detail and good organization skills; time management and prioritization skills with ability to meet deadlines and follow-through; proactive in problem resolution; demonstrates effective stress management
• Self-motivated, participative team player who demonstrates a positive, professional and energizing approach to set the tone for positive employee relations; demonstrates company values and supports the HR team, the company and the community in positive manner
• Adaptable and flexible to manage change, serve as employee advocate, maintain confidentiality
• Flexibility to work with multiple shifts of employees
• General understanding of call center environment and demonstrated ability to partner positively with the recruiting team, training team, operations teams, and other business units as needed.
• Will be responsible for files and use of office equipment (computer, fax, scanner, etc.)


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