Healthcare Customer Service - Daylight Hours - Robinson in Pittsburgh, PA at IBEX

Date Posted: 10/9/2019

Job Snapshot

Job Description

Schedule: Mon-Fri 8:00 AM - 4:30 PM

Our Mission at ibex is Your Success!

Do you enjoy interacting with people? Do you like helping people? Are you compassionate and understanding?! If this is YOU, come be a part of our growing team!

Ibex. is looking for energetic and self-motivated individuals who like to help people, multitask, work as team and want to grow as an individual for our Patient Scheduling Specialist role.

Essential Duties and Responsibilities:

  • Register and schedule appointments with accuracy for patients and collect required information in a confidential manner with adherence to established policies and procedures
  • Provide information to patients in regards to their appointments such as pre-appointment prep, check-in requirements, location, and parking
  • Carefully listen to and understand patient needs while using the appropriate procedures and tools to answer inquiries and provide First Call Resolution as often as possible
  • Show empathy and compassion to patients to reinforce a positive patient experience
  • Communicate clearly, effectively, and professionally with physicians, specialists, and their offices on a regular basis

Job Requirements

Position Qualifications:

  • High School Diploma or GED required, Additional Education is preferred
  • Call center/customer service experience preferred
  • Prior Healthcare/Medical experience preferred
  • Must be computer literate in all Microsoft Office programs
  • Must be able to work well independently and be detailed-oriented and organized
  • Must be able to multitask
  • Must work well as a team member
  • Typing speed of at least 25 words per minute

The ideal candidate will also:

  • Be self-motivated and willing to learn/adaptable to change
  • Enjoy helping people
  • Maintain a professional attitude and appearance
  • Have the ability to handle heavy phone work
  • Posses excellent communication skills and work well with staff
  • Be a quick and willing learner
  • Have the ability to be resourceful and proactive when issues arise
  • Provide top-notch customer service making patients feel important and like family
  • Have excellent organizational skills
  • Be able to multitask and have excellent time management skills, with the ability to prioritize tasks


8:00 AM - 4:30 PM Mon-Fri


We offer our employees the following comprehensive benefits and incentives plan:

• Medical, Dental and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Paid professional training


ibex is an Equal Opportunity Employer.


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