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Member Relationship Care Professional in Pittsburgh, PA at IBEX

Date Posted: 12/27/2018

Job Snapshot

Job Description

As a Member Care Professional for Sam’s Club, you will be creating experiences that matter. Supporting Sam’s Club you will play a major role in how a Sam’s Club member feels when they contact us for assistance. Sam’s Club ultimate goal is to BE THE MEMBERSHIP MEMBERS LOVE THE MOST!


At Sam’s Club their mission is to be the most valuable membership for their members and we are looking for individuals who share those values of providing exceptional Member care.


They take their work personally because they are more than a friendly voice. They’re problem solvers and relationship builders. They will manage the member relationships with Sam’s Club by listening, providing solutions and exceeding expectations to their questions. Every interaction creates an opportunity to deliver unique value of the Sam’s Club membership.


Job Description


We are looking for someone that will build a relationship and exceed our member’s expectations with every interaction.  The successful candidate will be able to accept ownership for effectively solving member issues, complaints and other inquiries. You should be positive, enthusiastic, ambitious, a problem solver and goal oriented.


What would you do every day as a Member Care professional?


  • Provide extraordinary member care by responding to questions in a fast paced, structured member care environment
  • Consistently strive for 100% Member Satisfaction
  • “WOW” every member on every interaction and show you CARE
  • Demonstrate and build the Sam’s Club brand
  • Respond promptly and accurately to member inquiries and requests
  • Build a strong and positive lasting impression with every member

Job Requirements

The ideal candidate will have the following competencies, skills and experiences:


  • Experience in customer servicing roles at retail, hotels/restaurants, medical services etc. is preferred
  • A true passion to help our members and a magnetic personality
  • Good understanding of what it means to engage in a conversation and build a relationship when talking to members
  • Excellent listening, written and verbal communication abilities and interpersonal skills
  • Proficient computer and typing skills with the ability to work in several systems
  • High school diploma or GED
  • Three to six months minimum of relevant work experience
  • Strong computer navigation skills and PC Knowledge
  • Ability to effectively communicate, both written and verbally 
  • Dependable with strong attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment 
  • Ability to work as a team member, as well as independently
  • Ability to work flexible shifts, as needed
  • 20 words per minute typing proficiency minimum
  • Familiarity with Microsoft Windows, Word, and Excel applications
  • Meet or exceed personal and team objectives



Additional Responsibilities and Duties:


  • Manage large amounts of inbound calls in a timely manner
  • Identify members’ needs, clarify information, research issue and provide solutions using available systems
  • Respond to inquiries with information about products and services or technical assistance
  • Maintain detailed records of contacts
  • Identify and escalate issues to supervisors/management staff
  • Route calls to appropriate resources
  • Follow up member calls where necessary
  • Upsell products and services
  • Recognize, document and alert the management team of trends of member calls
  • Other duties as assigned


We offer our employees the following comprehensive benefits and incentives plan:

• Medical, Dental and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Paid professional training
• Employee referral bonus plan

ibex is an Equal Opportunity Employer


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