Package Tracking (Customer Service Associate) in Mandaluyong at IBEX

Date Posted: 5/28/2021

Job Snapshot

Job Description

1.     Provide Customer Service
•       Answer Incoming customer calls, e-mails or chats.
•       Contact customers, vendors, partners or any other party when required.
•       Listen to and identify the root cause of a case, interact with the customer on the telephone, through on-line networks, and/or mail, and resolve the problem accordingly.
•       Maintain high confidentiality levels and abide to security procedures and regulations.
•       Meet established individual and team performance targets, which include customer service, productivity quality
standards and any other the business deems necessary.

2.     Keep updated knowledge of account’s policies and products
•       Maintain adequate proficiency in products and platforms supported.
•       Read and ensure understanding of new or actualized policies, procedures and products.
•       Communicate with the supervisor, team members and other teams regarding problems, solutions and trends.
•       Keep account information confidential, protect it from unauthorized use, ensure it remains in Account area only

3.     Document all cases assisted
•       Log accurate and meaningful information of each call in the account’s system; according to established
procedures and policies.
•       To keep and update pertinent paperwork and records through data entry.

Job Requirements

  • Completed at least 2 year in College or a 2 year Vocational or           Certificate course in any field or finished K-12 Program.
  • With Customer Service backgrounds is a plus.
  • A good working understanding of the basics of Customer Service
  • Above average written English skills
  • Above average oral English skills
  • Able to converse spontaneously and effectively to build customer confidence and rapport,
  • Able to comprehend and follow instructions and procedures, and
  • Able to multi-task (manage both case work and calls)
  • Typing and written English proficiency


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