Premier Customer Advisor in Bend, OR at IBEX

Date Posted: 9/11/2020

Job Snapshot

Job Description

Ibex is thrilled to announce a NEW TELCO client! We are currently hiring 200 Premier Customer Advisors for one of the world’s leading Fortune 50 companies. We will support this telco giant by providing superior customer care to its highest valued clients.

We are excited to offer $18/HR plus incentives for this new program!!

This will be located onsite in Bend, OR. We will be offering 4.5 weeks of PAID TRAINING to give you best in class training support and make sure you are armed with the knowledge and skillset to do this job before ever taking a live call! Your success is our mission!

The first class is October 12th. This is an opportunity to get in on the foundation of this campaign and be a part of the team that will become our future leadership! Apply now to start the conversation with your local recruiter and join our IBEXAWESOME Team!

About IBEX:

At IBEX, our focus is on providing a smooth candidate experience, a training environment that is conducive to the learner, benefits and perks for our agents all to ensure that we have agents of the highest caliber. We know a happy agent makes a quality agent. You make the difference for our customers and your interactions influence how they feel about the brand they have chosen. Our agents matter!

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 22,000 employees. We have had a presence in Bend, OR for 13 years and look forward to continuing to grow this location.

ABOUT THE JOB

This role will provide top notch service to Platinum Level clients. This is an inbound customer care program designed to take calls from only the highest priority client base.

Job Requirements

Key Responsibilities:

  • Deliver Video Streaming support
  • Answer questions regarding their service, and products
  • Educate clients on the available bundles, services to ensure they are taking advantage of all offers
  • Transfer the call to the appropriate support teams
  • Provide billing clarification, and remedy any discrepancies
  • Schedule or reschedule a service technician as needed
  • Follow call flow guidelines as outlined by the program
  • Achieve high customer satisfaction ratings in client surveys
  • Closing support tickets in a timely manner and with a satisfactory customer resolution

What You Will Bring:

  • High level understanding of the critical need to deliver superior service
  • Ability to keep step with a fast-paced environment and maintain a positive attitude
  • Ability to toggle between multiple windows while talking with the client and maintaining composure
  • Ability to learn multiple programs, research the issue, and articulate the solution
  • Excellent written and verbal communication skills
  • 2-year experience providing customer service, face to face or over the phone
  • 25 WMP Typing speed
  • Must be 18 years or older
  • High School Diploma Required
  • Some College Education Preferred

ibex is an equal opportunity employer