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Job Snapshot
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Employee Type:
Full-Time -
Location:
Managua -
Experience:
Not Specified -
Date Posted:
2/23/2021
Job Description
Our Mission at ibex is Your Success!
Now Hiring Inbound Customer Service/Sales Representatives!
About ibex:
ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.
Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.
Responsibilities:
- Work within set key performance measurements defined by the call center and management team; process customer requests using client-based tools following all set processes and procedures.
- Demonstrate deep knowledge of core products, tools, and resources in accordance with company requirements.
- Escalate customer complaints and technical issues in a professional manner; try to resolve issues that fall within the position’s scope of support.
- Ensure all customer interactions are handled with a high amount of professionalism, dedication, positivity, and excellence.
- Document customer transactions accurately in the appropriate systems.
- Work with peers, managers to ensure that proven sales techniques are followed and enhanced.
- Meet or Exceed daily/weekly/monthly sales and customer satisfaction goals.
- Develop and grow relationships with inbound customers.
**Must be available to work swing shift, night shift, and weekends.**
Job Requirements
Requirements for the position include:
- Understanding of basic use of Windows PC
- Effectively sell to the customers by actively engaging them and probing for their needs, building rapport as well as value in our product.
- Able to communicate with customers at various technical levels: analytical problem-solving skills, good probing skills, good time management skills and the ability to handle difficult customers effectively; ability to set expectations and deliver information in a positive way.
- Maintain regular and punctual attendance.
- Emphasis on the value of being trustworthy.
- A proactive approach to emerging issues searching for out of the box potential solutions.
- Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.
- Must be able to work efficiently through change and have a strong ability to multi-task.
- Experience with objection handling preferred.
- Typing proficiency of at least 25 words per minute
- Able to work independently and make decisions in the best interest of the customer, the client, and IBEX.
- Pass pre-employment background check and drug screen.
- High school diploma or equivalent.
Benefits:
We offer our employees the following comprehensive benefits and incentives plan:
• Medical Insurance
• Paid Time Off
• Paid professional training
• Employee referral bonus plan
ibex is an Equal Opportunity Employer