Spanish Bilingual Agent in Portmore at IBEX

Date Posted: 2/28/2021

Job Snapshot

Job Description

Job Type: Full-time Permanent


Our Spanish/English Bilingual Agents provide world-class Sales Representation over the phone to prospective customers in an effort to manage, resolve queries, complaints and provide information in a customer-centric way, in an effort to convert each contact into sales.


  • Receive calls from prospective customers about digital home services (wireless, cable, satellite, home phone, etc.), and taking them through the sales process with the aim of converting each prospect into actual customers.
  • Follow a consultative sales process by asking questions and listening to the responses in order to gather information about what the caller is interested in, and being able to match those responses to a particular product offering.
  • Accurately create customer accounts using various customized software platforms
  • Assist customers in a professional and expedient manner
  • Consistently perform on a variety of dimensions including, exceeding sales goals and meeting quality assurance requirements.

Job Requirements

Requirements/ Skills:

  • Must Speak Spanish and English Fluently
  • Competitive spirit and the drive to be at the top
  • Persuasive and Sales-oriented
  • Team player who is assertive, goal-oriented, positive, and self-motivated
  • Desire to work in a dynamic, fun, and fast-paced environment
  • Strong ability to multi-task, including conversing while navigating our systems simultaneously
  • Proficiency in using computer applications
  • High level of integrity
  • Excellent Communication Skills /Conversational
  • Previous success in selling Wireless, Satellite, and Cable Service over the phone (preferred but not required).


  1. Sales Jobs
  2. Customer Service Jobs