Spanish/English Bilingual Agent in Kingston and Portmore at IBEX

Date Posted: 9/1/2020

Job Snapshot

Job Description

Overview:

Our Spanish/English Bilingual Agents provide world class Customer Service and sales representation over the phone to prospective customers in an effort to manage and resolve queries and complaints and provide information in a customer centric way.

Duties and Responsibilities:

  • Respond to customer inquiries (via telephone, email, social media and other mediums according to assigned team requirements)
  • Provide exceptional service to customers during each interaction
  • Address customer concerns and inquiries
  • Provide services to customers as required by company standard operating procedures
  • Provide solutions to customers that addresses their needs
  • Adhere to all company guidelines regarding the delivery of service to customers
  • Escalate problematic customer issues to management according to standard operating procedures
  • Properly document each customer interaction according to company standard operating procedures
  • Maintain an excellent on-time attendance record (schedule adherence)
  • Adhere to company quality assurance guidelines and standard operating procedures
  • Act with the highest levels of integrity and professionalism in each customer interaction

Job Requirements

Requirements/ Skills:

  • Must Speak Spanish and English Fluently
  • Minimum 3 Caribbean Examination Council (CXC) passes including Spanish, or equivalent qualifications.
  • Proficiency in using computer applications
  • Excellent Communication Skills – Verbal and Written.
  • Must be able to type a minimum of 25wpm or more
  • Customer Service experience in a call center or similar business environment is preferred but not a must.
  • Exhibit exceptional phone etiquette and professionalism.
  • Competitive spirit and the drive to be at the top
  • Team player who is assertive, goal-oriented, positive and self-motivated
  • Desire to work in a dynamic, fun, and fast-paced environment
  • Strong ability to multi-task, including conversing while navigating our systems simultaneously.
  • High level of integrity
  • Must be able to work ANY Full-Time Shift including weekends and holidays
  • Must be able to submit to a Criminal Background Check and Drug Screen
  • Must have a bank account with an established Commercial Bank.

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