Talent Acquisition Specialist in Ocho Rios at IBEX

Date Posted: 6/12/2020

Job Snapshot

Job Description

ibex is seeking a focused and results-oriented Talent Acquisition Specialist to join our team.

The Talent Acquisition Specialist (TAS) is responsible for sourcing, screening, interviewing, and testing, qualified candidates, and meeting headcount requirements for a variety of contact center programs for ibex. The TAS works closely with various members of the ibex Recruiting team across the world. The TAS is responsible for the development and implementation of recruitment strategies for the contact center and implements a variety of recruiting methods including advertising, community networking, and creative development of diverse recruiting sources.


  • Utilize job boards, social media, networking, and internal recruiting tools to source and fill open positions with highly qualified talent.
  • Ensure alignment of recruiting activities with business goals and hiring objectives.
  • Perform targeted candidate searches; increase applicant flow via internet job boards, employee referrals, local advertising, and social networks.
  • Consult with leadership, operations, and training teams to understand and carry out targeted recruiting campaigns.
  • Review and screen resume.
  • Conduct phone screens, skills assessments, and schedule interviews.
  • Host on-site interviews, job fairs, and informational sessions.
  • Responsible for filling a minimum number of new hires on a daily, weekly, and monthly basis.
  • Administer background & drug screening paperwork to applicants; process and document results.
  • Assist with new hire onboarding and orientation.
  • Report daily on recruiting activities, challenges, and strategies


Job Requirements


  • Bachelor’s Degree or College Coursework in Business Administration, Human Resources, or a related field is required.
  • 3-5 years of experience as a Recruiter or in a role including recruiting responsibilities.
  • Experience in a call center environment is a plus, but not required.
  • Preferred experience in high-volume recruiting.
  • Experience with Luceo or similar applicant tracking system is desired.
  • Knowledge of state and federal laws regarding employment and hiring practices.


  • Must have well-developed applicant screening and behavioural interviewing skills.
  • Ability to make sound screening and hiring decisions, independently.
  • Excellent Communication Skills- Comfortable speaking to large groups.
  • Strong attention to detail.
  • Focused and proactive approach to work tasks.
  • Strong interpersonal and relationship building skills.
  • Professional communication style, presentation and solid business acumen.
  • Ability to maintain a high sense of urgency without sacrificing accuracy and details.
  • Acts with high integrity, including handling confidential and sensitive information.
  • Demonstrated organization skills. Must be comfortable multi-tasking and prioritizing within a high-volume, fast-paced environment.
  • Computer and internet savvy; Basic computer proficiency including MS Word, Excel, Outlook and Skype.


Work and Schedule Requirements

The primary function of this position is to hire candidates for a variety of positions in a call center environment. This requires the regular use of a phone, computer, and a variety of office equipment. Events such as job fairs and informational sessions may require standing or sitting for long periods of time. While the schedule is generally Monday through Friday with hours sometime between 8:00 am – 6:00 pm, candidates must be able to work evenings and weekends, as required. Qualified candidates must also be able to travel occasionally. 

Internal employees who wish to be considered for this position must submit an online application, including a resume and cover letter.

Applicants who are selected to proceed in the selection process will be contacted via phone or email. Must be willing to submit to a drug screen and background check. 

If you are seeking a rewarding and challenging career, we invite you to apply today!

Thank you for your interest in employment with ibex!


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