Team Lead for Finance Campaign in Pittsburgh, PA at IBEX

Date Posted: 3/24/2021

Job Snapshot

Job Description

Position Summary:

This position is responsible for supporting, coaching, developing a group of employees in a customer service environment. The Team Lead position is responsible for day-to-day functional supervision of non-exempt work group, including handling escalated issues, work assignment and attendance monitoring of work group(s) in accordance with the organization’s policies and applicable legal requirements.

Position Responsibilities and Requirements:

  • Previous experience in a Call Center is required.
  • Ability to guide individuals toward goal achievement using negotiation, teamwork/collaboration, motivation and staff development skills including the ability to act as a role model within the organization.
  • Ability to demonstrate innovation and good judgment / problem solving skills when making decisions.
  • Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
  • Ability to coach, develop action plans which maximize performance and provide effective feedback for highly demanding goals.
  • Proven ability to analyze and improve work processes and policies.
  • Excellent customer service / support skills, ability to work well under pressure, professional demeanor and strong written and oral communication skills.
  • Must have proficiency with various software applications programs including Microsoft Word, and Excel.

Job Requirements

WORKING CONDITIONS:

This role routinely uses standard office equipment such as laptop computers, smart phones, and photocopiers. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to point, handle or feel; and reach with hands and arms. This is a full-time position. Supervisors must be willing to travel, work all shifts, overtime, holidays, and emergency shifts as required.

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY:

IBEX Global is proud to be an equal employment opportunity and affirmative action employer. IBEX Global is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO/AA/M/F/Vet/Disability.

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