TEAM SUPERVISOR in Managua at IBEX

Date Posted: 10/22/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Managua
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/22/2019

Job Description

This position is responsible for supporting, coaching, developing and supervising a group of employees in a customer service environment. The Supervisor position is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance management and appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.

Job Requirements

  • Previous experience in a Call Center is required. 
  • Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organization.
  • Ability to demonstrate innovation and good judgment / problem solving skills when making decisions.
  • Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
  • Ability to coach, develop action plans which maximize performance and provide effective feedback for highly demanding sales goals.
  • Proven ability to analyze and improve work processes and policies.
  • Excellent customer service / support skills, ability to work well under pressure, professional demeanor and strong written and oral communication skills.
  • Must have proficiency with various software applications programs including Microsoft Word, and Excel.

 

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