This vital position requires an action-oriented, flexible problem-solver who will assist our customers with customer service and troubleshooting solutions. Associates communicate with customers primarily through phone while utilizing a variety of software tools. If you are self-motivated and passionate about finding
Out-of-the-box solutions when things get tricky, this role may be the right fit for you!
Responsibilities:
- Provide excellent customer support to ensure their service and devices are operational
- Analyze, isolate, research, and effortlessly explain step by step technical troubleshooting solutions related to software or hardware to provide a resolution and ensure our products are operating as designed
- Effectively communicate with customers while documenting conversations, exchanges, or sessions into multiple systems
- Demonstrate interpersonal skills with a diverse customer base
- Successfully translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting
- Demonstrate problem solving, conflict resolution, negotiation, and de-escalation skills
- Successfully champion customer obsession by recommending additional product needs to improve device performance and customer safety
- Maintain regular and reliable attendance, including the daily schedule as assigned