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Concierge Representative in Bend, OR at IBEX

Date Posted: 10/5/2018

Job Snapshot

Job Description

Our Mission at ibex is Your Success!
Do you enjoy interacting with people? Are you a natural problem-solver? Does working with technology excite you?! If this is YOU, come be a part of our growing ibex technical support team! 

About ibex:
ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

 

See how people like working at ibex!

https://www.youtube.com/watch?v=JakB5yIpTjs

https://edcoinfo.com/the-locals-story-ibex/

 

Who You Are:

 The Fair Concierge Representative will provide exceptional customer experience for Fair customer and product users. This position is the point of contact for technical assistance and support.

 What You’ll Do:

  • Provide exceptional customer service over the phone, email, online chat to resolve their questions or concerns
  • Resolve customer account and technical issues and keep records of resolution status
  • Continuously train on the Fair product to provide impeccable technical support
  • Work collaboratively in a team environment across all departments
  • Maintain customer database and ensure records are updated
  • Follow up with customers to retain relationship and satisfaction

Job Requirements

What You’ll Need:

  • At least 3 years of customer service experience
  • Experience with phone, email, online chat/text to resolve questions or concerns
  • Proven experience in a customer or client service role
  • Excellent written and verbal communication skills
  • Highly organized with acute attention to detail and accuracy
  • Team player who can work independently
  • Resourceful, quick learner
  • Flexible 40-hour week schedule, including able to work one weekend day


Benefits:

We offer our employees the following comprehensive benefits and incentives plan:

• Medical, Dental and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Paid professional training
• Employee referral bonus plan

ibex is an Equal Opportunity Employer

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