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Customer Service Associate in Hampton, VA at IBEX

Date Posted: 12/31/2018

Job Snapshot

Job Description

Our Mission at ibex is Your Success!


About ibex:

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.


Scope of work:

Agents will be expected to provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace of the customer. The preferred persons will be responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.


Required Skills

  • Demonstrate ability to learn new skills quickly and thrive in high-energy team environment
  • Clear and effective communication skills,
  • Intermediate Computer Skills,
  • Solid Work History,
  • Customer Service Attitude,
  • Troubleshooting ability,
  • We are seeking dynamic, competitive candidates who are highly energetic and quick learners that will succeed in a challenging environment.



  • Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents.
  • Customer Service Skill Principles
  • Familiar with the internet and use of internet search engines
  • Strong problem solving skills
  • Strong relationship building skills – ability to relate to the prospect and assess needs quickly

Job Requirements


Various degrees of experience and education to be considered provided the candidate's application demonstrates

The following requirements:

  • HS diploma or equivalent and experience in a customer service role, which requires the following:
  • Excellent customer service skills
  • Strong written, verbal, and organizational skills
  • Passion for customer care
  • Extensive use of computer technology.
  • Background and drug screens are required for this position


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