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Customer Service Representative in Managua at IBEX

Date Posted: 6/2/2018

Job Snapshot

Job Description

Great careers are made every day, at IBEX Global!

Do you enjoy interacting with people? Are you a natural problem-solver? Do you have the gift of multi-tasking?! If this is YOU, come be a part of our growing team! 

IBEX Global is recruiting for two part-time customer service advisors. In addition to a dynamic team environment, you’ll enjoy competitive pay and benefits, generous incentives, and performance-based bonuses!

About IBEX:

Delivering superior customer services for over 12 years, IBEX Global is a business process outsourcer offering an integrated suite of services that supports an expansive array of customer facing solutions.

Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 15,000+ customer service professionals. The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.

Job Profile – Customer Service Agent: 

Responsibilities:

Our customer service advisors perform the following tasks:

• Carefully listen to and understand customer issues
• Probe and isolate issue causes
• Utilize available resources to identify appropriate solutions for customers
• Explain product features and benefits, answering questions and setting proper expectations for customer inquiries
• Ensure customer satisfaction through effective call resolution
• Identify and escalate emerging product or customer 

Job Requirements

Requirements

  • High school diploma or the equivalent
  • Basic computer skills
  • Typing speed of at least 35 words per minute
  • Ability to multi-task
  • Excellent verbal and written English skills
  • Original police record issued in the last 60 days
  • Curriculum
  • 3 Copies of ID

Invercasa, 3rd Tower, 1st Floor.

 

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