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Customer Service Representative in New Braunfels, TX at IBEX

Date Posted: 5/8/2018

Job Snapshot

Job Description

Our Mission at ibex is Your Success!


Paid Training $12.50/hr, $14.00/hr after 90 days, plus opportunity for sales incentives and bonuses


Come apply with a short questionnaire where you get to learn some things about yourself and your job fit. No resume or cover letter required.

ibex is recruiting customer service advisors for our upcoming training classes. In addition to a dynamic team environment, you’ll enjoy competitive benefits, generous incentives, and performance-based bonuses!

About ibex:

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.


Our customer service advisors perform the following tasks:

• Carefully listen to and understand customer issues
• Probe and isolate issue causes
• Utilize available resources to identify appropriate solutions for customers
• Explain product features and benefits, answering questions and setting proper expectations for customer inquiries
• Ensure customer satisfaction through effective call resolution
• Identify and escalate emerging product or customer dissatisfaction issues

Job Requirements


• High school diploma or the equivalent
• Basic computer skills
• Typing speed of at least 25 words per minute
• Ability to multi-task
• Excellent verbal and written communication skills
• Company drug screen and background check are required


We offer our employees the following comprehensive benefits and incentives plan:

• Medical, Dental and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Paid professional training
• Employee referral bonus plan

ibex is an Equal Opportunity Employer