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Customer Service (Technical Support) in Charleston, WV at IBEX

Date Posted: 5/17/2018

Job Snapshot

Job Description

Our Mission at ibex is Your Success!

 

Paid Training $11.00/hr, plus opportunity for additional incentives



Do you enjoy interacting with people? Are you a natural problem-solver? Does working with technology excite you?! If this is YOU, come be a part of our growing ibex technical support team! 

ibex is recruiting customer service representatives for technical support, for our upcoming training classes. In addition to a dynamic team environment, you’ll enjoy competitive benefits, generous incentives, and performance-based bonuses!

About ibex:


ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

 
Responsibilities:

Our customer service representatives perform the following tasks:

• Carefully listen to and understand customer issues
• Probe and isolate issue causes
• Utilize available resources to identify appropriate solutions for customers
• Explain product features and benefits, answering questions and setting proper expectations for customer inquiries
• Ensure customer satisfaction through effective call resolution
• Identify and escalate emerging product or customer dissatisfaction issues

These positions are full-time, 40 hours per week. We are seeking candidates to fill a variety of schedules including days, nights and weekends. ibex sets every candidate up for success by offering a minimum of three weeks of paid professional training.

Job Requirements

Requirements of the position include:

• High school diploma or the equivalent
• Basic computer navigation and technical skills
• Advanced problem-solving skills
• Typing proficiency of at least 25 words per minute
• Ability to multi-task
• Excellent interpersonal and communication skills
• Company drug screen and background check are required

Benefits:

We offer our employees the following comprehensive benefits and incentives plan:

• Medical, Dental and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Paid professional training
• Employee referral bonus plan

ibex is an Equal Opportunity Employer

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