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Healthcare Appointment Setter in Pittsburgh, PA at IBEX

Date Posted: 5/1/2018

Job Snapshot

Job Description

Our Mission at ibex is Your Success!


Do you enjoy interacting with people? Do you have a medical experience? Do you like helping people? Are you compassionate and understanding?! If this is YOU, come be a part of our growing team!

We are recruiting Healthcare Appointment Schedulers for an upcoming training class.


Our customer service advisors perform the following tasks:

-Register and schedule appointments with accuracy for patients and collect required information in a confidential manner with adherence to established policies and procedures

-Carefully listen to and understand patient needs while using the appropriate procedures and tools to answer inquiries and provide First Call Resolution as often as possible

-Show empathy and compassion to patients during the course of the call

-Communicate clearly, effectively, and professionally with physicians, specialists, and their offices on a regular basis

-Provide information to patients in regards to their appointments such as pre-appointment prep, check-in requirements, location, and parking

-Maintain productivity levels to meet satisfaction requirements

-Other duties as assigned

Additional Information:

  • The location of this position is in Robinson, PA
  • The hours of the position are 8:00am – 4:30pm, Monday-Friday
  • Completion of a six week paid training program is required
  • The position would start on May 7, 2018

Job Requirements


  • High school diploma or the equivalent
    • Basic computer skills
    • Typing speed of at least 25 words per minute
    • Ability to multi-task
    • Excellent verbal and written communication skills
  • Six months of experience using medical terminology
    • Company drug screen and background check are required


We offer our employees the following comprehensive benefits and incentives plan:

• Medical, Dental and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Paid professional training


ibex is an Equal Opportunity Employer.


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