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HR Admin-Temp in San Antonio, TX at IBEX

Date Posted: 8/28/2018

Job Snapshot

Job Description

IBEX GLOBAL is seeking an experienced and talented Human Resources Administrative Assistant for its customer contact center location in San Antonio, TX!  This is a temporary position for approximately 30-90 days.

The Human Resources Administrator will assist the Human Resources team providing support for a customer contact center location to provide a broad range of services to approximately 500+ employees, mostly non-exempt technical support and customer service positions. The Human Resources Administrator reports to the Human Resources Manager and supports the full employment lifecycle by engaging with managers and employees to provide best practices in all areas of human resources, including but not limited to, employee relations, OFLA/FMLA/ADA administration, benefits administration, salary administrations, legal compliance, safety, performance management and engagement and retention initiatives, training managers in core Human Resources programs and support general business and management practices. The Human Resources Administrator will be focused on ethics and compliance with sound judgment, confidentiality and discretion in varying situations.

Primary Job Functions include, but are not limited to…

  • Provide administrative support to Human Resources team, including Human Resources Manager and Human Resources Generalist.
  • Assist in paperwork and filing of Human Resources files. Including organization, cross-referencing, scanning, copying and retrieval.
  • Assist Human Resources team with payroll including tracking of manual checks and the mail out of payroll cycles.
  • Supports employees on Human Resources issues and the overall site in ensuring positive employee relations and general administration of Human Resources policies and procedures.
  • Partners with Recruiting, Training and Operations teams supporting on-boarding new employees and administering policies and procedures to aid in the overall success of employees.

Job Requirements


Typical Qualifications:

  • Two years of experience in Human Resources focused on employee relations and administration of multiple Human Resources disciplines; Specialized education/training in Human Resources including Human Resources certifications helpful
  • Business experience in telecommunications, call center or customer service industry or in retail or hospitality environment supporting a large number of employees preferred
  • Demonstrated strong knowledge and experience of Human Resources, including, but not limited to, performance management, Human Resources policy administration, employee recordkeeping/HRIS and employee related programs, employee engagement initiatives, employee relations and teambuilding; ability to ensure legal compliance
  • Problem solver, detail oriented with strong organization skills, effective time manager; Adaptable and flexible to manage change, maintain confidentiality; Flexibility to work with multiple work shifts
  • Self-starter and self-motivated with ability to work independently, but to partner effectively with and contribute to a country-wide US HR team
  • Good grammar, good writing and verbal skills with ability to present and deliver training
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and HRIS data management
  • Ability to flourish in a dynamic, fast paced environment

IBEX is an Equal Opportunity Employer.