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Interim IT Site Supt Tech in New Braunfels, TX at IBEX

Date Posted: 8/7/2018

Job Snapshot

Job Description

ibex is offering an interim assignment for up to six months to our employees in the New Braunfels, TX site to support the IT technical functions. Reporting to the Director of Field Services, responsibilities will include supporting the site by utilizing strong pc troubleshooting skills, break fix, and problem-solving skills in maximizing the uptime of the pc’s, phones, agent software on the desktop, and site infrastructure as directed.  The incumbent will interface with corporate network, PBX, windows administration, database, and application teams in addressing specific problems. 


The candidate must have related experience and good knowledge of Windows 7 and general call center operating software and hardware, Ethernet and WIFI, laptops, tablets, smartphones, printers.  Candidate must be proactive and flexible, have effective written and verbal communication skills, work with a sense of urgency, and be a strong team player with a positive attitude with ability to learn quickly.  The candidate must have the ability to troubleshoot technology issues and bring to logical conclusions. Ability to lift, carry, maneuver, move PC and related equipment is required.

Job Requirements

TYPICAL JOB QUALIFICATIONS:  (education, experience, knowledge, skills and abilities typically needed to perform this job successfully--potential candidates are screened for requirements listed in this section)


Note:  as standard business practice, employees are a minimum 18 years of age or older


Education: (if beyond High School or equivalent; identify if education is required to perform the job or if it is preferred):  A.A.S in computer science or other related degree or an equivalent combination of education and experience.


Experience:  (specify experience in this job or in a related function or field is required or preferred): 

One to three years’ experience with installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications.


Knowledge/Skills/Abilities:  (identify  knowledge, skills and abilities that are required or preferred; identify additional competencies that enable success in performing this job)

All employees are expected to meet/exceed standard core competencies for all jobs.  Additional knowledge, skills, and abilities that are required to perform the job are as follows:

•       Must possess excellent English written and oral communication skills; ability to interface with clients at all levels.

•       Experience working in a large, fast paced, call center environment utilizing VOIP technology.

•       Working knowledge of Active Directory, GPO’s, and software deployment.

•       Highly proactive; addresses site level issues with appropriate sense of urgency.

•       Above average knowledge of Windows 7 and the system registry

•       Must be a strong team player with a positive attitude and tenacity to complete the mission

•       Quickly learn and communicate new technologies

•       Proven ability to troubleshoot, install, and support the following:  PC hardware, commercial and custom software suites, network connectivity for data, voice, Ethernet, and WIFI, image creation and deployment, IP phones, laptops, tablets, smartphones, and printers.

Specialized Training and Certifications: (identify if training/certifications is required or preferred to perform this job ) 

• A+ certification required; MCP desired.


Business Travel Required(typical % of time, scope of travel (in country, international), transportation mode, or other special travel related issues that are required to perform the job) 




Other(if appropriate, list anything especially challenging or unique about this position, not covered above, that is needed to be successful in performing this job)