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Sales Representative in Spring Hill, TN at IBEX

Date Posted: 4/9/2018

Job Snapshot

Job Description

Our Mission at ibex is Your Success!

Paid Training $12.50/hr, $14.00/hr after 90 days, plus opportunity for sales incentives and bonuses

 

ibex is recruiting customer service advisors for our upcoming training classes. In addition to a dynamic team environment, you’ll enjoy competitive benefits, generous incentives, and performance-based bonuses!

About ibex:


ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.


Responsibilities:

Our customer service advisors perform the following tasks:

• Carefully listen to and understand customer issues
• Probe and isolate issue causes
• Utilize available resources to identify appropriate solutions for customers
• Explain product features and benefits, answering questions and setting proper expectations for  customer inquiries
• Ensure customer satisfaction through effective call resolution
• Identify and escalate emerging product or customer dissatisfaction issues

These positions are full-time, 40 hours per week. We are seeking candidates to fill a variety of schedules including days, nights and weekends. ibex sets every candidate up for success by offering six weeks of paid professional training.

 

Job Requirements

Basic Qualifications

  • 1-2 years of sales experience in a call center environment with proven results
  • Must be able to work anytime during the centers hours of operation.
  • Experience in a customer focused role required
  • Outstanding communication and listening skills
  • Work independently and make solid decisions
  • Energetic
  • Professional
  • High School degree or equivalent
  • History of excellent work attendance
  • Basic math skills, data entry skills and sales aptitude

Required Experience And Minimum Requirements:

  • High school diploma or the equivalent.
  • Basic computer skills.
  • Typing speed of at least 25 words per minute.
  • Ability to multi-task.
  • Excellent verbal and written communication skills.
  • Background and drug screens are required for this position.

 ibex is an Equal Opportunity Employer

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