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Sales Representative in Elkins, WV at IBEX

Date Posted: 7/6/2018

Job Snapshot

Job Description

Our Mission at ibex is Your Success!


ibex is recruiting customer service advisors for our upcoming training classes. In addition to a dynamic team environment, you’ll enjoy competitive benefits, generous incentives, and performance-based bonuses!

About ibex:


ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

Summary

Residential Sales & Service Consultants (RSSC) are responsible for creating an outstanding experience at every interaction for both new and existing residential customers.  The RSSC uses superior product knowledge and a passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a fast paced and energetic environment.

General Duties

Duties include, but are not limited to, the following:

  • Selling and/or saving Frontier products and services. Negotiating service order requests from customers for installation, change or removal of telephone, data, and related services. 
  • Ability to deal with customers patiently, tactfully and efficiently by presenting services to the customer for save and sales opportunities, and completing save/service order activity in an accurate and timely manner. 
  • Accurately computing and quoting customer monthly charges, non-recurring charges, adjustments and balances. Must be able to provide flexible options to the customer based on product and service needs. 
  • Full range of billing and collections duties.  Discuss billing inquiries. Utilizes billing system to assist customers in a wide range of billing transactions.
  • Full range of repair resolution duties.  Interfacing with customers regarding (and performing work associated with) pending orders, repair requirements and repair resolution. 

Job Requirements

Basic Qualifications

  • 1-2 years of sales experience in a call center environment with proven results
  • Must be able to work anytime during the centers hours of operation.
  • Experience in a customer focused role required
  • Outstanding communication and listening skills
  • Work independently and make solid decisions
  • Energetic
  • Professional
  • High School degree or equivalent
  • History of excellent work attendance
  • Basic math skills, data entry skills and sales aptitude

Required Experience And Minimum Requirements:

  • High school diploma or the equivalent.
  • Basic computer skills.
  • Typing speed of at least 25 words per minute.
  • Ability to multi-task.
  • Excellent verbal and written communication skills.
  • Background and drug screens are required for this position.

 ibex is an Equal Opportunity Employer

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