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Trainer in Pittsburgh, PA at IBEX

Date Posted: 11/1/2018

Job Snapshot

Job Description

Position summary

The Trainer will deliver and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically with front line representative level employees.  Qualified applicants must be willing to travel.

Duties and Responsibilities

- Observe, lead, and co-lead new hire and on-going training.

- Demonstrate skills using word processor and presentation software applications, such as Word, PowerPoint, Pages and Keynote.

- Complete monthly required phone time.

- Conduct formal walk-through of training materials and work with Training Manager to provide feedback on the curriculum they deliver.

- Demonstrate effective classroom management skills.

- Facilitate transition of students from training into production, and ensuring competency levels are sufficient.

- Participate in client meetings for material and curriculum updates and to ensure appropriate changes are included in future classes.

- Work closely with Training Manager to develop classroom delivery strategies including multi-media preparation.

- Utilize effective presentation skills including creative training techniques and adult/accelerated learning techniques.

- Review classroom agendas, timelines and content flow as necessary to deliver effective training to students.

- Complete daily tracking, including end of day course evaluations, trainee assessments, attendance and terminations.

- Carry out supervisory responsibilities in accordance with company policies, and HR procedures.

- Summarize course and trainer evaluations for management review.

- Other duties as assigned.

Job Requirements

Position Requirement:

- High School plus at least 6 months experience as an In Team Trainer or 12 months as a trainer in the BPO industry. - Associate's or Bachelor's Degree in Business or related field.

- Undergo project ASAP, ATAP and Training 101. Carry out supervisory responsibilities in accordance with company policies, and HR procedures and disciplinary action.

- Experience with Windows and MS Office.

The primary function of this position is to deliver technical training in a classroom setting. This may require standing for long periods, using a computer and other business machines extensively.

While the schedule is generally Monday through Friday, candidates must be able to work between the hours of 5:00 am – 10:30 pm, seven days a week. Trainers must be willing to work all shifts, overtime, holidays, and emergency shifts as required. Trainers may be required to travel for up to four weeks once hired, in order to participate in client specific training.



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